A Podcast – Jimmy Roa Discussing What Offshore RPO is All About

by | Jan 30, 2019 | RPO Podcast, Offshore RPO

Podcast Highlights

  • Sysgen RPO started as a provider of software development services in 1991. With the rising demand for IT Human Capital in the Philippines, the company decided to shift its focus to IT staff recruitment in 1996. It was not until 2013 when Sysgen RPO decided to focus on resource outsourcing and offshoring.
  • Outsourcing has been constantly changing as exhibited in the variations the industry has been seeing: BPOs, KPOs, and RPOs.
  • Offshore Recruitment Processing Outsourcing (RPO) is one field of the outsourcing industry that focuses on providing services to staffing companies in the US, Canada, Australia, and the UK..
  • Sysgen RPO operates in the Philippines and recruits possible candidates who are in the US to fill the demand for high volumes of employees by partner staffing companies in the US. Possible candidates undergo standard screening procedures to assure that the candidate fits the job description well.  
  • RPOs such as Sysgen live up to global standards of communication as it bridges resume sourcing and recruitment across markets while bringing more employment opportunities in the global chain of production.   


Investing in the outsourcing industry can be a bit tricky especially with the complex nature of the business. Jimmy Roa, CEO of Sysgen RPO and a veteran in the recruitment, outsourcing, and IT industry, shares his insights with Outsource Accelerate Podcast host Derek Gallimore on how the company survived 27 years in the industry.

Whether you are interested in knowing how Sysgen RPO became the success it is now, or are interested in entering the recruitment and outsourcing industry, this is the podcast for you.

The Evolution of Outsourcing

The Economist defines outsourcing as “a term used to describe almost any corporate activity that is managed by an outside vendor, from the running of the company’s cafeteria to the provision of courier services”.

The definition was published online in 2008 during the peak of the outsourcing industry. More than a decade later, outsourcing remains to be of the same nature but with certain differentiation, as seen in the rise of Business Process Outsourcing, Knowledge Process Outsourcing, and Recruitment Process Outsourcing, among others.

Sysgen, the mother company of Sysgen RPO, was incorporated in 1991 as a software development company. It focused on IT staffing during the Y2K era.  

In 1996, coinciding with the rise of wealth in knowledge and information, there was a change in local demands. Roa recounts the rise of the “demand for IT teams and IT staff from the domestic market. [That’s when we] started servicing Accenture and other similar companies and shifted focus on IT recruitment”.  

Sysgen, under the leadership of Roa, entered the offshore RPO space in 2013 as an answer to the potential of the recruitment outsourcing market.

“They think we send Filipinos to the US. That is definitely not the case. We send candidates who live in the US and who are looking for jobs in the US. So that’s a form of outsourcing, especially for recruitment,” said Roa in explaining the nature of offshoring Sysgen adapts at present.

Other motivations for entering the offshore staffing industry include the enormous volume of hires and the cost efficiencies needed by staffing companies in the US. It is because of this that “Sysgen has expanded to recruitment to other roles – testers, developers, business analysts, all sorts of IT positions,” adds Roa.

When asked about the rise of artificial intelligence, Roa is transparent that it helps in pre-qualifying candidates but highlights, “In general, a human recruiter is still required to vet candidates, especially in dealing with people involved in IT. The human factor is still a big part of the process”.

At its simplest, Sysgen RPO interviews, prequalifies, and vets potential candidates until they are endorsed to the staffing company. “Recruitment is a very human function,” he adds.

The Global Singular Market

“[This is a] good example of how singular the marketplace is becoming when really, there is no delineation between recruiters sitting in the US and those sitting here in the Philippines,” says host Derek Gallimore.

Even when Sysgen RPO operates in the Philippines, the RPO staff represents the staffing companies well, especially to their US clients. With technology developing at maximum speed, it is definitely easier to work with teams spread out across the globe.

Sysgen’s outsourcing services do not only cater to staffing and recruitment in the US. The company also offers IT support services to different companies in Australia, in the US, or UK through their offshore staffing division.

“There are clients who would need assistance in engineering, quantitative analysis, for example,” says Roa on how Sysgen accommodates the demand for IT assistance by having in-house services. “Our job would be to look at the must-haves of the job description [from the client] and call candidates who we think will be a good fit for the JD,” he adds.

Bridging the gap and making employment and recruitment a global process, Sysgen RPO holds a very data-driven universal process which focuses on the metrics and peculiarities required in a job description.

Without the outsourcing initiatives offered by companies like Sysgen RPO, the global chain of production would never be the same. “You are a one-stop recruitment in a box,” pronounces Gallimore.

To make Sysgen RPO your partner in resume sourcing and recruiting, you may check their website or call them at +2138143126.



Chanco, B. (2018, May 28). Knowledge process outsourcing. Retrieved from https://www.philstar.com/business/2018/05/28/1819141/knowledge-process-outsourcing

The Economist. (2008, September 29). Outsourcing. Retrieved January 23, 2019, from https://www.economist.com/news/2008/09/29/outsourcing

Greene, N. (2018, August 3). Business process outsourcing: Definition, benefits and guide. Retrieved from https://tallyfy.com/business-process-outsourcing-bpo/

Outsource Accelerator Podcast with Derek Gallimore. (n.d.). Outsource Accelerator podcast with Derek Gallimore. Retrieved from https://outsourceaccelerator.podbean.com/

Roa, J. (2018). OA 193: Jimmy Roa – Recruitment Process Outsourcing. Interview by D. Gallimore. [Podcast ]. Outsource Accelerator.

Sysgen RPO. (n.d.). Our history: From humble beginnings to great milestones ahead. Retrieved from https://sysgen-rpo.com/about-us/history/

Jo Rebustillo


Jo started her recruitment career in 2007. Since then, she has worked with several RPO and BPO companies in different capacities. She has worked as a Recruiter covering requisitions in US, AU, EU and APAC handling volume, non-IT and IT. She has led several teams as a Recruitment Manager, Account Manager, Service Delivery and Business Development. She has also led teams in different industries such as Media and Advertising, IT, Outsourcing, BPO, Manufacturing, Military, Healthcare and Sciences. She has built teams based on their strengths and developed leaders with strong ethical values as well as aiming to beat the average. She strongly believes in integrity, strive for growth, persistence and kindness as hallmarks of a successful person and company.

Nikita Magpantay


Niki is a dynamic human resource professional with a focus on talent acquisition and HR business partnership, bringing her extensive expertise gained over 6 years. She is a versatile Recruiter specializing in diverse sectors including technical, banking and finance, logistics, sales, healthcare, and volume hiring. Niki, as an experienced HR Business Partner has proven success in aligning HR initiatives with business objectives, contributing to organizational growth. She seeks to foster positive employee relations and implementing effective engagement initiatives and business strategies while ensuring adherence to labor policies. Adept at combining a friendly demeanor with a dedicated result-oriented approach helps her bring a unique blend of empathy and strategic acumen to the workplace.

Intejar “Ram” Julkiram


With 9 years of background in RPO, Ram is adept at managing and optimizing the recruitment process for clients, ensuring a seamless and efficient experience. His skills include a deep understanding of both the IT and non-IT industries, enabling him to provide tailored recruitment solutions for the team.

Shara Jane Bonifacio


Shara Bonifacio boasts a rich and diverse career spanning more than 10 years within various industries in recruitment. As a highly skilled and effective communicator adept at engaging with people across multiple platforms, her passion lies in building lasting relationships. She excels not only in connecting with candidates but also in fostering strong ties with clients and stakeholders.

Throughout her career in industries such as Financial Services, Insurance Brokerage, Information Technology, Pharmaceutical, and Healthcare, Shara has showcased her results-driven mindset. Her penchant for challenges motivates her to continuously strive for excellence and growth.

Shara's leadership experience is a testament to her ability to guide and inspire teams, ensuring collective success and achieving organizational goals.

Evangeline “Gigi” Tilaon


Gigi, an inspiring leader, possesses nearly 5 years of expertise in the art of Talent Acquisition and boasts a distinguished 15-year legacy of visionary leadership. She is renowned for her unwavering dependability and boundless supportiveness, qualities that radiate through every endeavor she undertakes. Gigi's leadership style is characterized by remarkable transparency and hands-on engagement, underlined by a profound trust in her team's exceptional talents. She confronts challenges with fearless determination, inspiring her team to achieve greatness. As a passionate outdoor enthusiast and a nurturing fur parent, Gigi advocates for a work-life equilibrium with extraordinary grace and enthusiasm.

Randy Owen Roman


Randy brings extensive experience in the recruitment industry, spanning over 5 years. During his tenure, he has successfully managed a diverse portfolio of clients across multiple sectors, including IT, Financial, Retail, Light Industrial, BPO, Market Intelligence, and Healthcare. Randy is passionate about the outdoors and finds joy in activities like hiking and exploring nature. Equally, he appreciates the arts, indulging in music, movies, and series. As a leader, Randy exemplifies fairness and empowerment, consistently guiding and inspiring his team to surpass expectations.

Avielle Bernardino


Avielle, with 7 years of Healthcare Recruitment, is not just a leader. She is a mentor and an architect of streamlined offshore program planning. She has an innate ability to optimize processes, ensuring they align seamlessly with our clients' and program-defined standards. She empowers her peers, nurturing exceptional performance and maintaining a high level of service quality. This dedication to efficiency has set a new benchmark within our organization. She actively participates in strategic planning initiatives, driving a culture of continuous improvement. This proactive approach ensures we stay ahead in a rapidly evolving industry.

Kris Florblanco


Kris, with over six years in IT Recruitment and three years of team leadership, is known for dependability and supportiveness. Transparent and hands-on, she places trust in her team. An outdoor enthusiast, Kris faces challenges head-on to keep her team up and running.

Grace Marasigan


Grace, an empowering leader with six years in Talent Acquisition, is passionate about innovation and improvement. Balancing work quality and agility across various industries, her compassionate approach extends to her personal life as a committed vegan.

Ly Poticar


Ly brings 2 decades of expertise in the Recruitment and Staffing industry, covering various business verticals in both local and global recruitment. He has successfully led growth projects for SMBs and offshore expansion initiatives for Shared Services and other global enterprises. He seeks to continuously evolve his recruitment practices and client partnership agenda to provide innovative solutions and be a step ahead of the market trends. Ly has recruitment experience in the talent market for the following majors, as well as emerging industries: Tech – hardware/software/mobile/consulting/Web3, Online Gaming & Media, Digital Marketing, Finance – corporate/banking and fintech, Construction & Engineering, Energy, BPO, Manufacturing & Logistics.

Lara Belo


Lara brings a decade of invaluable experience in the field of IT recruitment, catering to diverse and niche IT roles. With adeptness in team management, she has led successful recruitment teams. She guides her team in effectively sourcing, tailoring recruitment strategies, and connecting top-tier IT professionals with optimal career opportunities nationwide.

Her extensive background in business development and client relations has not only led to the acquisition of new accounts that have expanded over time but also positioned her as a trusted partner for numerous clients.

Ezalyn Caberto


Eza is an accomplished RPO leader. She has a proven experience in building and leading high-performance recruitment teams.

Eza is also experienced and active in offshore RPO's management, recruiting, and consulting aspects. She has implemented several successful offshore recruiting accounts that have grown over time.

Eza is also a successful mentor who has produced budding leaders in her field. As a mentor, she has a strong focus on supporting emerging millennial team players.

Candy Poblete


Candy has been an HR Practitioner for 10 years. Her extensive experience in managing end-to-end HR facets came from various industries. She’s a champion in handling employee relations and labor relations. As a strategic thinker, she is adept at aligning HR policies and practices with the company’s goals and objectives, safeguarding the organization from legal complications, and providing employees with a secure and fair environment.

Anna Katrina Roa


Katrina, a De La Salle University graduate with a BSC in Accounting, plays a vital role in maintaining the company's financial health. She generates reports, manages budgets, and oversees the accounting department.

With over two (2) decades of experience in the recruitment industry, she is well-versed in its financial dynamics. Her expertise allows her to adeptly address the unique financial needs of recruitment businesses, making her an invaluable asset to the organization.

Jimmy P. Roa


Jimmy is a business executive in the field of BPO, RPO, IT Staffing, Technical Recruiting, Virtual Recruiting, Remote Staffing, and CAD Outsourcing. Having been involved in these industries for the past 30 years, Jimmy knows what works and what doesn’t. Aside from being the CEO of Sysgen RPO, he is also CEO of Sysgen – an IT Staffing firm which he founded in 1991.

Keen to working with clients who are willing to practice the “One-team Concept”, Jimmy has been mainly responsible in growing the Sysgen Group to what it is now.

He believes that clients are partners and that a true alliance is essential in achieving overall goals of cost savings and process improvement.